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Expert Cybersecurity, Server Management, and Web Development for Small and Medium Businesses—Tailored Support You Can Trust, 24/7.
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Reliable IT Solutions to Keep Your Business Moving Forward
Innovative IT Solutions Tailored for Small & Medium Businesses
From managed cybersecurity services to website management and server maintenance, we provide end-to-end solutions designed to keep your business running smoothly. We handle your technical challenges so you can focus on driving growth and success.


Maximize Your Business's Potential with Our Support
Reduce your workload by letting us solve your technical problems.

Flexible IT Solutions & Services to Meet Your Unique Needs
Websites, Programming, Servers, Support, Software, Hardware, Cyber Security, Documentation.

Build A Package That Suits Your Unique Business Requirements
We provide short-term or long-term technical services as required.
Here's How We Can Help Your Business...
When it comes to managing your IT, cybersecurity, and website needs, we’ve got you covered. Our expert team is here to solve your toughest challenges and keep your business running smoothly. Here are some of the key issues we can help you with:

Commitment To Compliance
We are dedicated to upholding a high standard of security, privacy, and professionalism in product development. We continually seek validation through independent third-party audits of our internal procedures, aiming to expand our array of certifications. This effort is to guarantee that our customers have full confidence in our commitment to compliance. Click through the tabs below to view our compliance certifications::
ISO/IEC 27000 series
We implement Information Security Management System (ISMS) in accordance with the ISO/IEC 27001:2013 framework for information security, which has become an industry gold standard. Cyber Protect Cloud has been certified by the independent third-party auditors of the British Standards Institution (BSI). Cyber Protect Cloud is dedicated to continually improving its security posture by enhancing and maturing our ISMS based on latest best practices.
Additionally, we have obtained two certifications which extend general ISO 27001 requirements to: Information security controls for cloud services (ISO 27017:2015); and Protection of personally identifiable information (PII) in cloud (ISO 27018:2019).
ISO 9001
ISO 9001 is an international standard for quality management systems (QMSs). It is part of the ISO 9000 family of standards, addressing various quality management aspects. The ISO 9001 standard provides organizations with a framework to establish and maintain an effective quality management system, ensuring that their products or services consistently meet customers’ requirements and regulatory standards.
ISO 9001 emphasizes key principles such as leadership, employee engagement and evidence-based decision making. Being the most widely used quality management standard in the world, our ISO 9001 certification demonstrates our robust commitment to quality and increasing partners’ trust. This framework ensures both the consistency of core our processes and services, but also positions us for continuous improvement and adaptability in an ever-evolving business landscape.
SOC 2
We have pursued obtaining the System and Organization Controls 2 (SOC 2®) report for service organizations. The standard applies trust services criteria and requirements for organizations, which manage customers’ data. We have obtained SOC 2 Type 2 compliance for the services we provide through our Cyber Cloud platform. We are implementing controls for preserving the security, availability, confidentiality and processing integrity of the information.
PCI DSS
We have successfully passed an independent audit against the Payment Card Industry (PCI) Data Security Standards (DSS). The Qualified Security Assessor has validated our compliance with the PCI DSS 3.2.1 for Level 1 Service Provider.
The current scope of the attestation covers Cyber Protect Cloud operating in enhanced security mode in several data centers in U.S. and EMEA.
Cyber Essentials Plus
Cyber Essentials is a government-backed scheme that is applicable to organizations operating in the United Kingdom. It includes a set of basic technical controls which organizations have to implement to protect themselves against common online security threats.
Cyber Protect Cloud successfully passed independent third-party audit and earned its Cyber Essentials Plus certificate. You can additionally check the certificate here.
ENS
The Esquema Nacional de Seguridad (ENS) is a cybersecurity framework established by the Spanish government to ensure the protection of sensitive information and critical infrastructure within public administrations. It defines a set of security measures and guidelines that organizations must adhere to in order to mitigate cyberthreats and safeguard data. ENS certification is required for public administrations’ suppliers to demonstrate their compliance with established security standards and ensure the integrity, confidentiality, availability, authenticity and traceability of information systems.
Cyber Protect Cloud has successfully passed an independent third-party audit to achieve ENS certification for the High / Alta level of security, ensuring robust protection measures are in place. Compliance with ENS aligns with the objectives of the NIS 2 Directive, contributing to the overall cybersecurity resilience of Spain and the European Union.
Cloud Italia
The Cloud Italia qualification process, managed by ACN, Agenzia Cybersicurezza Nazionale (National Cybersecurity Agency), plays a vital role in ensuring the security and reliability of cloud services offered to Italy’s public sector. Aligned with the NIS 2 Directive, it imposes stringent criteria on providers, including compliance with data protection regulations and cybersecurity standards. By meeting these requirements, providers contribute to the resilience of critical digital infrastructure and services. The qualification process fosters trust in cloud solutions, facilitating their adoption across government agencies and organizations.
Cyber Protect Cloud, having successfully passed through the qualification process, is present in the Cloud Italia Marketplace, offering trusted cloud services. This not only modernizes public services, but also enhances digital transformation and cybersecurity cooperation at the European level, in line with broader E.U. directives and initiatives.
HIPAA
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the subsequent Health Information Technology for Economic and Clinical (HITECH) Act of 2009 are US regulations aimed at protecting the privacy and security of medical information. The HIPAA rules requirements have emerged into greater prominence in recent times with the proliferation of health data breaches caused by cyberattacks and ransomware attacks on health insurers and providers. There is no official, legally recognized HIPAA compliance certification process or accreditation. HIPAA compliance resides on an ongoing commitment, which includes the implementation of different administrative, technical, and physical safeguards.
Cyber Protect Cloud supports multiple services (or products). Individual service functions and HIPAA compliance status can vary depending on the service and data center used. Please speak with your account manager to clarify the compliance status of particular services and data centers.
PHIPA
There are several regulations that protect health information in Canada. As on the federal level, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies to health care data, and the Personal Health Information Protection Act (PHIPA) is Ontario’s health-specific privacy legislation that has established general principles for the collection, use and disclosure of personal health information (PHI).
PHIPA has no officially recognized certification or accreditation process; nevertheless, Cyber Protect Cloud has assessed its data processing practices against PHIPA requirements. Note that using Cyber Protect Cloud products in a PHIPA-compliant way is the shared responsibility of Cyber Protect Cloud and its customers. Please read the Cyber Protect Cloud PHIPA white paper to check the shared responsibilities model we use to ensure fulfillment of PHIPA obligations.
HDS
Introduced by the French governmental agency for health, “L’Agence du Numérique en Santé” (ASIP Santé), the HDS certification aims to strengthen the security and protection of personal health data.
Cyber Protect Cloud has achieved certification for HDS data hosting in Strasbourg and Frankfurt. Compliance with HDS requirements demonstrates that we provide a framework for technical and governance measures to secure and protect personal health data, as governed by the French law. The HDS certification from an independent third-party auditor validated that Cyber Protect Cloud ensures data confidentiality, integrity, and availability to its customers and partners.
NEN 7510
NEN 7510 is the official Dutch standard for setting up and implementing information security management systems for organizations working with patients’ data in the health care industry. The standard became mandatory for health care organizations in the Netherlands in 2018, offering further interpretation and accountability of the General Data Protection Regulation (GDPR).
NEN 7510 is based on ISO 27001:2013; however, it introduces three additional controls and some specific compliance measures that supplement the ISO standard. Cyber Protect Cloud itself is not subject to NEN 7510, but by being ISO 27001 certified, we implement most of the applicable controls. Also, Cyber Protect Cloud products can help Dutch health care organizations with their NEN 7510 compliance requirements.
STAR Level 1
Cloud Security Alliance (CSA) Security Trust, Assurance and Risk (STAR) is the industry’s most powerful program for security assurance in the cloud. Cyber Protect Cloud is listed as a Trusted Cloud Provider since May 2020.
What Do Our Clients Say About Us?
We are honoured to work with innovative companies that achieve impressive results. By addressing their technical challenges, we enable them to concentrate on their core strengths. Here is what they have to say about us…

Adrian J.
We've worked with the Technical Support AU team for over a decade on everything from websites to laptops to mobile phone and everything in between. Their expertise in the technical support field is unparalleled. These days you cannot survive in the business world without a solid technical partner. Technical Support AU is the best.

Arthur J.
TechnicalSupportAU has helped me and answered all my questions immediately and I am very satisfied with their expertise and help. Very fast and competent responses.

Claude D.
I couldn't be happier with your support as it is first class. You answered my question with speedy professionalism and provided me with all the information that I need to follow up on the purchase if required. Thank you your quick response.

Clinton T.
I have received great service from Technical Support AU. The response has been really prompt and very good. I am impressed.

Dale M.
Today is the first time I got replys to my e-mails and from a company that I just reached out to. I sent 4 e-mails to the company I bought my laptop from over the last 5 days with no reply. Glad to be on track now. Thank you all for being so helpful. Thanks for the prompt response - really appreciated it!

David C.
This is the most knowledgeable tech team I have ever worked with. I was introduced to the team through a joint venture partner over 10 years ago and was so impressed with their service that I've used them ever since. They've helped me setup my websites, servers, payment gateways and so much more. I don't launch a new product until I get the green light from the Technical Support AU team.

Denise T.
Quick response, great product! Answered within 48 hours and touched on all the subjects I asked in detail.

Erin E.
Great service from these guys. It doesn't matter whether it's a design, programming, email, advertising or a simple how do I do this kind of project. 10 out of 10.

Farah G.
Thanks for your help! You guys are awesome! Hi Wayne / Guy's... Thank you for the prompt response. Sorry for a silly question I guess I'll have to open my eyes and pay more attention to what I'm looking at...lol Thanks again

Heather C.
Amazing, prompt service, I was answered straight away and wasn't made to feel like I was wasting his time with my questions. Very helpful and offered practical advice. Thank you!

Huw S.
Technical Support AU was bang on, instant reply, answered all my questions perfectly in a non condescending way to a computer numpty. Hope they are on line next time I log in (which will be soon!). Keep up the good service.

James W.
TechnicalSupportAU.com was very quick to respond to my problem. They then helped me with my issue and even gave me the information I was looking for. Well done, EXCELLENT!

Jane G
I liked the way the team persisted and encouraged me to try just one more time and that was when I was successful. Very patient and helpful!! Thanks

John G.
Exhaustively answered my questions in a very short time. Speedy response. Much appreciated.

Marilyn C.
Well, you guys will know that I created an unnecessary problem for myself by uninstalling some of the software, prior to downloading new software. After giving me a few things to try, the Technical Support AU team successfully assisted me in getting back on board. I was particularly delighted to have them respond to my emails in a very short amount of time which took a lot of stress out of the situation for me, as I was concerned that it could take days to sort out rather than a few hours. These guys definitely know their stuff and this was proved today. Thank you all. Your help was very much appreciated! 🙂

Marion E.
Fast response to my emergency ...... Im very pleased that my problem will be taken care of as soon as the market opens. Excellent service.

Mark M.
We've entrusted over 30 different online businesses to the Technical Support AU team and they've never let us down. Over the last 15 years, they've gone out of their way so many times to help get us out of technical trouble and they've saved us thousands of Dollars in revenue. Yet to find a problem they cannot solve. Highly recommended.

Matin A.
wow...that was fast!....i sent an email regarding my problem and at about 2 hrs later the problem was solved. thanks. regards.

Mohd H.
I was given all the answers that I wanted to know immediately, perfect info! Technical Support Au has great knowledge of what they are doing. Great job.

Robert S.
Thank you for sorting the problem I had and it would have been a green face had the problem been solved sooner. I've had the product for 4 days and haven't been able to use it yet. Thanks heaps!
Got Questions? Let's Talk!
We’re here to help you with your IT, cybersecurity, or website needs. Send us a message or schedule a call, and we’ll respond within 24 hours. Whether you have questions or need guidance, we’re ready to provide expert support tailored to your needs. Simply click the buttons below to start the conversation.